Terms and Conditions
TERMS AND CONDITIONS
All our Products made by us are subject to the following Terms and Conditions.
INGREDIENTS
All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.
It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.
All products are made to be eaten on the day of the celebration.
QUOTATIONS
All Quotations are valid for 7 days from the date of issue.
ORDERS
We prefer at least 1 week notice for custom cakes. Any orders placed on our website can be placed 2 days in advance.
If you would like to order a cake last minute there will be an inconvenience fee if we do accept the order. Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.
Payments
All payments for any products ordered must be paid 5 days before the days the product is wanted.
UNFORESEEN CIRCUMSTANCES
Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.
PICKUPS
It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.
DELIVERY
We offer uber package, we allow our customers to order the uber package if they would like the order to be delivered . We will ensure the driver on how to get your order to you safely but it is not our responsibility if anything had to happen to the cake. It is the customers responsibility and risk if deciding to order a uber package.
PUBLICATION
We reserve the right to use any image of a Product made by us for publication at a later date.
DAMAGE
Any damage to the product once it has left the premises will not be our responsibility to fix or remake. It is the customer’s responsibility to ensure you transport your product safely.
PICKUP
The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.
REFUNDS/CANCELLATION/
POSTPONEMENT
If, for any reason the event is required to be postponed, please contact me immediately.
The new date proposed will be subject to availability.
CANCELLATIONS/REFUNDS
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
If the cancellation is up to one 7 days in advance of your event date, you will receive a refund.
If the cancellation is less than 3 days prior to your event, there will be absolutely no refunds given.
Refunds will be paid within 30 days of cancellation.
Please note: Any non-refunded balance may be credited toward future purchases.