Terms and Conditions

TERMS AND CONDITIONS

These Terms and Conditions apply to all products and services provided by Jenna’s Creations (Pty) Ltd, a registered private company in South Africa

INGREDIENTS
All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens. It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake. All products are made to be eaten on the day of the celebration.

QUOTATIONS
All Quotations are valid for 7 days from the date of issue.

ORDERS
We prefer at least 2 weeks notice for custom cakes. Any orders placed on our website can be placed 2 days in advance. If you would like to order a cake last minute there will be an inconvenience fee if we do accept the order. Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.

PAYMENTS
All payments for any products ordered must be paid 7 days before the day the product is wanted. No cash payments, all payments to be done online or as an alternative a cash deposit. Failure to pickup order will not result in a refund, it will be disposed of 7 days after collection date.

UNFORESEEN CIRCUMSTANCES
Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.

PICKUPS
It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.

DELIVERY
We offer uber package, we allow our customers to order the uber package if they would like the order to be delivered. We will ensure the driver on how to get your order to you safely but it is not our responsibility if anything had to happen to the product. It is the customers responsibility and risk if deciding to order a uber package.

PUBLICATION
We reserve the right to use any image of a Product made by us for publication at a later date.

DAMAGE
Any damage to the product once it has left the premises will not be our responsibility to fix or remake. It is the customer’s responsibility to ensure you transport your product safely.

PICKUP
The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.

REFUNDS/CANCELLATION/POSTPONEMENT POLICY

POSTPONEMENT
If, for any reason the event is required to be postponed, please contact me immediately. The new date proposed will be subject to availability.

CANCELLATIONS/REFUNDS
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows: If the cancellation is up to one 7 days in advance of your event date, you will receive a refund. If the cancellation is less than 3 days prior to your event, there will be absolutely no refunds given. Refunds will be paid within 30 days of cancellation. Please note: Any non-refunded balance may be credited toward future purchases.




  • Decorative cake with 'F&M' initials on a white background
  • Decorative item with leopard print and text on a white background
  • Decorative wall piece with a blue square and pink flowers on a white background
  • Children's pillow with a car design and road elements on a white background
  • Green cupcakes and a cake with floral decorations on a white surface
  • Decorative blue cupcakes in a box on a satin surface
  • Pink and white cupcakes in a box on a light fabric background
  • Purple birthday cake with butterfly decorations on a white background
  • Decorative cupcakes with floral designs in a clear box on a white background
  • Decorative cake shaped like the number '9' with pink flowers and cherries on a white background
  • Three-tiered cake with red and white decorations on a white background
  • Small cake with a number one candle on a white surface with a gray fabric background
  • Book with orange slices arranged on it, placed on a textured surface
  • Decorative item with dinosaur design on a white fabric background
  • Pink birthday cake with a bow and 'Happy Birthday Pretty' text on a white fabric background
  • Children's birthday cake with colorful decorations on a white background
  • Decorative cake with number 21 and matching cupcakes on a white fabric background
  • Decorative item with flowers and a light bulb on a white draped background
  • A white bakery box with a clear lid containing nine decorated cupcakes arranged in two rows, set against a draped white satin fabric background.
  • A white heart-shaped frosted cake with black ribbon bows and the words 'one degree hotter' on top, displayed with six matching cupcakes on a white tray against a draped white satin fabric background.
  • A black frosted birthday cake and five matching black-frosted cupcakes arranged on a white tray against a draped satin fabric background. The cake has gold lettering reading 'HAPPY BIRTHDAY Bigbucks' and small dollar bill decorations on top.
  • A white frosted birthday cake with a black satin bow and black '38' number topper, displayed on a white board against a draped white satin fabric background.
  • A penguin-shaped cake decorated with black and white frosting, featuring orange feet and beak, displayed on a white base against a draped white satin fabric background.
  • A black cylindrical cake decorated with black roses, gold confetti, a small gold pocket watch, and gold text reading '10,000 days of Amitai' on a white satin backdrop.
  • A white cylindrical candle decorated with pink and white butterfly motifs and gold script reading 'Tibetan's Everyday Love', displayed on a white pedestal against a draped satin fabric background.
  • A custom dinosaur-themed birthday cake with a pale blue body, decorated with various colorful fondant dinosaurs, a small palm tree, and the name 'Noah' in gold script on the front, set against a draped cream fabric background.
  • A two-tier red cake decorated with textured ruffles and hanging red ribbons, displayed on a white round cake board against a white satin fabric backdrop.
  • A round white frosted cake decorated with piped floral patterns and topped with four red cherries, presented on a white round board against a draped white satin fabric background.
  • A pink birthday cake decorated with ballerina silhouettes, pink stars, and the name 'Freya' and number '12' in white icing, set on a satin fabric backdrop.
  • A two-tiered decorated cake with pale pink and white frosting, featuring delicate floral details, gold accents, and a central oval plaque, set against a draped satin fabric backdrop.
  • A custom round cake decorated with a yellow-green gradient, featuring a black circular 'Cricket Lover' logo on the front. The cake is topped with a black silhouette of a cricket player, the number 8, the name 'AYDIN', a small green grass-like decoration, and two small cricket-themed decorations.
  • A round birthday cake with cream-colored frosting, piped borders, and light blue ribbon bows, decorated with a custom portrait and the text 'Oh my, I'm 21?' on top, set on a white cake board against a draped satin fabric background.
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  • A vintage heart-shaped cake decorated with matcha green icing and white details, displayed on a pink background.